At Carry Flex Sdn. Bhd. (“Carry Flex”, “we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or purchase our products.
1. Information We Collect
- Personal details (name, phone number, email, shipping address, billing address).
- Payment details (processed securely through trusted third-party payment gateways; we do not store credit/debit card information).
- Account details (if you register on our website).
- Usage data (cookies, browsing behavior, IP address) for website improvement and personalization.
2. How We Use Your Information
- To process and deliver your orders.
- To provide customer support and respond to inquiries.
- To send order updates, promotional offers, and newsletters (only if you opt-in).
- To improve our website, products, and services.
3. Information Protection
- We use SSL encryption and secure servers to protect your personal information.
- Access to your data is restricted to authorized personnel only.
4. Sharing of Information
- We do not sell, trade, or rent your personal information to third parties.
- We may share your data only with trusted service providers (courier companies, payment gateways) for order fulfillment.
5. Your Rights
- You may request to access, update, or delete your personal information by contacting us at carry.flex@outlook.com.
- You can opt-out of promotional emails anytime.